My Office in a Box
The following Limited Warranties are given only to the original purchaser, subject to all the terms and conditions below.
These Limited Warranties are non-transferable:
My Office in a Box (Pty) Ltd (hereafter referred to as ‘My Office in a Box’ or ‘the brand’), subject to all the limitations and exclusions described in these Limited Warranties, warrants the following My Office in a Box products and parts against material manufacturing defects for the duration set forth next to that product or part in the information below.
IN ACCORDANCE WITH THE CONSUMER PROTECTION ACT 68 of 2008 WE DRAW, FOR YOUR BENEFIT, THE FOLLOWING CLAUSES TO YOUR ATTENTION. UPON SIGNING THIS DOCUMENT THE READER ADMITS THAT THEY HAVE READ AND UNDERSTOOD THE CONTENTS OF THIS ENTIRE DOCUMENT.
(a) Heading 3. This heading contains the conditions relating to the void of warranty if the product is sold by anyone else other than My Office in a Box (thus second hand sales by third parties not included in this agreement).
(b) Heading 8. This heading contains the disclaimer that any claim in terms of this product may not exceed the value of the total amount paid for the product.
(c) Heading 9. This heading pertains to the caution that must be applied when using this product.
(d) Heading 1. This heading contains a provision starting that the brand extends a warranty to the purchaser of 1 (one) year.
Signed (Purchasing Party)_____________________________________________
*As used in these Limited Warranties, “lifetime” means the normal useful life of the product under reasonable use.
**The wood used to make the product will wear and tear over time when used, this is accepted by the user of the product. This shall be considered normal wear, and shall not be considered a loss of resiliency or a material manufacturing defect.
***My Office in a Box warrants the use of this product for a period not exceeding 1 (one) year from the date of delivery.
- Limitations and Exceptions
The following limitation and exceptions apply to the Limited Warranties:
Under these Limited Warranties, for the product, the sole liability of the brand is limited to repair, or at its option, replacement of the applicable product or part not in conformity with these Limited Warranties. Please note that refunds are not available unless claimed within the allotted and allowable time frame and specifically relates to the fact that the product carries a manufacturing defect. If within the warranty period, identical materials are unavailable at the time of repair or replacement, the brand reserves the right to substitute materials of equal or better quality. Replacement products such as the hinges, wood, plug sockets or add-ons may vary in colour.
In addition, during the period of any applicable labour Coverage, the brand will pay, within one year from the date of purchase, reasonable and customary labour rates to repair or replace the defective parts (at the brand’s option) and shipping costs from the retailer to and from the brand, at no charge to the original purchaser. The costs associated with transporting the furniture or parts from your home to the brand or from the brand to your home are excluded from all Limited Warranties.
For products with a material manufacturing defect, the brand will replace the defective products provided that the customer during the warranty period:
(i) Complies with the Claim Procedure set forth in these Limited Warranties, and
(ii) If requested by the brand, returns the defective product to the brand.
The remedy specified in this paragraph is the brand’s sole liability related to the product regarding manufacturing defects.
Any item repaired or replaced under these Limited Warranties will be covered by the Limited Warranties for the remainder of the original warranty period only.
- All Products
These Limited Warranties do not apply to:
(i) Merchandise that was, at any time, used as a floor sample or display model;
(ii) any merchandise purchased “as is” or second-hand;
(iii) any merchandise purchased at a distress sale or a going-out-of business sale;
(iv) any merchandise purchased from a liquidator, or
(v) merchandise obtained from a rental retailer.
All warranties, whether express or implied, cover only the appropriately advertised uses (intended for the product) if used in line with the guidelines provided and not beyond the recommended uses or warnings. No warranty, express or implied, applies to any condition resulting from misuse, abuse, delivery or transportation damage, nor any condition resulting from incorrect or inadequate maintenance, cleaning or care. These Limited Warranties are null and void if furniture has been moved from
original point of delivery to another address due to a second hand sale of the item (a second hand sale is any sale of the product which is not affiliated with the brand, therefore, if the brand does not sell the product to a client directly then this will be deemed to be a second hand sale).
- Chemical Treatments
These Limited Warranties do not cover damages or defects caused by use of chemical treatments or protective coatings on the finish and any such chemical treatments or protective coatings voids all warranties of the brand.
Cleaning of the product should be done only with the usual household cleaning products.
The Limited Warranties on Finishes do not cover:
(i) Damages resulting from excessive soiling, improper or unapproved cleaning methods;
(ii) fading or other damages resulting from exposure to sunlight;
(iii) damages resulting from household humidity; or
(iv) damages resulting from any liquid, including but not limited to alcohol and water.
CAUTION: Any use of improper or unapproved cleaning methods voids all warranties of the brand.
- Modifications to Products
These Limited Warranties do not apply to any products that have been altered by any person, dealer, or company without the express written authorisation of the brand.
- Implied Warranties
IMPLIED WARRANTIES, INCLUDING ANY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE IMPOSED ON THE SALE OF THIS FURNITURE AND ITS PARTS UNDER NATIONAL LAW, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD AND NO WARRANTIES APPLY AFTER THAT PERIOD.
NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF THE BRAND WITH RESPECT TO THE FURNITURE AND ITS PARTS, OR THE OPERATION, REPAIR, OR REPLACEMENT OF THE FURNITURE AND ITS PARTS. FURTHERMORE, NO REPRESENTATIVE OF THE BRAND OR ITS DISTRIBUTORS OR RETAILERS IS AUTHORISED TO MAKE ANY CHANGES OR MODIFICATIONS TO THESE LIMITED WARRANTIES.
IN NO EVENT SHALL THE BRAND BE RESPONSIBLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SUCH AS LOSS OF USE, INCONVENIENCE, LOSS OR DAMAGE TO PERSONAL PROPERTY, WHETHER INDIRECT OR DIRECT, AND WHETHER ARISING IN CONTRACT OR DAMAGES EVEN IF IT HAD REASON TO KNOW IN ADVANCE THAT SUCH DAMAGES WERE POSSIBLE.
IN NO EVENT SHALL THE BRAND’S RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT.
This is considered to be a sub-species of motion furniture and thus the product has various moving parts. Caution must be used in operation (opening, closing, etc.). Children should not be allowed to play on or operate motion furniture. Always keep hands and feet clear of mechanisms such as the hinges and plugs. Only the occupant should operate it responsibly.
- CLAIM PROCEDURE
To obtain warranty services, the original retail purchaser must comply with the requirements of this Claim Procedure.
Contact the My Office in a Box retailer from whom you purchased your furniture, to obtain warranty service. All claims must include the original bill of sale or at least proof of payment, the product serial number, and be filed within the applicable warranty period. The brand reserves the right to require defective parts be returned upon request. You must make arrangements with the retailer to schedule the transportation of the furniture or parts from your home to the retailer or from the retailer to your home. If the retailer from which you purchased the furniture has closed and you need service, contact My Office in a Box in writing or call our Customer Service.
My Office in a Box Warranty and Retailer Information
My Office in a Box (Pty) Ltd
Attn: Consumer Affairs
Customer Service Phone Number: +27 82 976 2892
© July 2020, My Office in a Box. All rights reserved.
BY SIGNING BELOW THE PURCHASER ACCEPTS ALL OF THE TERMS AND CONDITIONS ABOVE AND ADMITS THAT THEY HAVE READ THE DISCLAIMER IN FULL.